Refund Policy: Refunds will be issued if necessary for failed delivery of DVD. Tracking numbers are utilized when determining whether discs have been delivered and if a refund should be given. Digital products are not eligible for refund unless an error has been noticed during fulfillment. These errors include failure of live stream or digital access publish. Once a digital product has been viewed or downloaded, refunds will not be given. It is the buyer's responsibility to ensure internet connection will support live video streaming for live stream and digital access playback. All digital access products (except live stream) are eligible for download (to avoid internet interruptions or buffering while watching).